Shipping & Returns
Thank you for choosing Dazzlax. This policy explains shipping, returns, exchanges and warranty support for our smart eyewear customers in Europe.
Shipping destinations
We currently ship to EU countries, the UK, Norway, Switzerland and Iceland. If your country is not available at checkout, contact us at info@dazzlax.com.
Shipping methods and timelines
- Standard shipping: 4-6 business days, free shipping where available.
- Express shipping: 2-3 business days, available for selected destinations.
Orders are usually processed within 1-2 business days, Monday to Friday excluding public holidays. Once your order ships, you will receive tracking information by email. You can also use our Track My Order page.
Returns and exchanges
We offer a 30-day return policy. To be eligible for a return, your item should be returned within 30 days of delivery, unused, undamaged and in the original packaging with all accessories included. Proof of purchase is required.
Customized products, clearance items and products damaged through improper use may not be eligible for return or exchange.
How to start a return
- Email info@dazzlax.com with your order number, return reason and photos if applicable.
- Our support team will reply with return instructions.
- Package the item securely and use a tracked shipping method.
Refunds
After we receive and inspect your returned item, eligible refunds are processed to the original payment method. Processing times may vary depending on your payment provider.
Defective or damaged items
If your item arrives defective, damaged or incorrect, contact us within 48 hours of delivery with your order number and photos. We will help arrange a replacement or refund after verifying the issue.
Warranty
Dazzlax smart glasses include a 2-year EU warranty for manufacturing defects. The warranty does not cover accidental damage, normal wear and tear or damage caused by improper use.
Contact
Email: info@dazzlax.com
Response time: 24-48 business hours